Route 1

All properties in this category will have two styles of communications, either electronic or paper.


Where we hold your email address, we will send an electronic communication, confirming the details of those registered in the household. You must respond to this email to confirm the details are correct.

If you do not respond to the email, you will be sent a Paper communication as detailed below.


You will receive a hard copy “Canvass Communication A” letter from us detailing those currently registered. You must let us know of any changes or inaccuracies in this communication. The most easiest way to let us know of any changes is by visiting our response service website You will need the security details from the letter.