Complaints

Concerns and Complaints

The Dunbartonshire and Argyll & Bute Valuation Joint Board hopes that your business with the Assessor and Electoral Registration Officer has been transacted in a polite and efficient manner, as well as in line with the law relating to these Local Government functions.

In the field of local taxation the Assessor cannot always bring about the outcome you would wish but the Dunbartonshire and Argyll & Bute Valuation Joint Board is concerned that your case should be dealt with knowledgeably, fairly, and above all, courteously.

View the Complaints Handling Procedure – Policy Updated December 2018

View the Complaints Procedure leaflet

If however you wish to lodge a formal complaint about the way your case was handled or about an individual member of staff, please use this Online Complaint Form

A Senior member of my staff will investigate your complaint and you will be informed of the outcome. Your complaint and the result of the investigation will also be reported to the Dunbartonshire and Argyll & Bute Valuation Joint Board.

You may also refer a complaint to the Scottish Public Services Ombudsman or you may ask your local councillor, MSP, or any person you regard as suitable to contact the Ombudsman on your behalf by phone (0870 011 5378), by e-mail to enquiries@scottishombudsman.org.uk

or write to

FREEPOST SPSO

View the Scottish Public Services Ombudsman’s Web site

To view a copy of our Annual Customer Complaints Report for 18 – 19 please click here

To view a copy of our Annual Customer Complaints Report for 17 – 18 please click here

To view a copy of our Annual Customer Complaints Report for 16 – 17 please click here

To view a copy of our Annual Customer Complaints Report for 15 – 16 please click here

To view a copy of our Annual Customer Complaints Report for 14 – 15 please click here

To view a copy of our Annual Customer Complaints Report for 13 – 14 please click here

To view a copy of our quarterly report for 17-18 please click here

To view a copy of our quarterly report for 18-19 please click Quarterly reporting 18 19

To view a copy of our quarterly report for 19 – 20 please click Quarterly reporting 19 20

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