Complaints
Concerns and Complaints
The Dunbartonshire and Argyll & Bute Valuation Joint Board hopes that your business with the Assessor and Electoral Registration Officer has been transacted in a polite and efficient manner, as well as in line with the law relating to these Local Government functions.
In the field of local taxation the Assessor cannot always bring about the outcome you would wish but the Dunbartonshire and Argyll & Bute Valuation Joint Board is concerned that your case should be dealt with knowledgeably, fairly, and above all, courteously.
From 1st April 2021 DABVJB have adopted the Scottish Public Services Ombudsman Model Complaints Handling Procedure (MCHP). The MCHP is split into five parts and these can be viewed below:
Part 1 – Overview and Structure
Part 5 – Customer Facing Guide
If you wish to lodge a complaint about the way your case was handled or about an individual member of staff, please use this Online Complaint Form
A Senior member of my staff will investigate your complaint and you will be informed of the outcome.
If you remain dissatisfied you may also refer the complaint to the Scottish Public Services Ombudsman or you may ask your local councillor, MSP, or any person you regard as suitable to contact the Ombudsman on your behalf by phone (0870 011 5378), by e-mail to enquiries@scottishombudsman.org.uk
or write to
FREEPOST SPSO
View the Scottish Public Services Ombudsman’s Web site
To view a copy of our Annual Customer Complaints Report for 20 – 21 please click here
To view a copy of our Annual Customer Complaints Report for 19 – 20 please click here
To view a copy of our Annual Customer Complaints Report for 18 – 19 please click here
To view a copy of our Annual Customer Complaints Report for 17 – 18 please click here
To view a copy of our Annual Customer Complaints Report for 16 – 17 please click here
To view a copy of our Annual Customer Complaints Report for 15 – 16 please click here
To view a copy of our Annual Customer Complaints Report for 14 – 15 please click here
To view a copy of our Annual Customer Complaints Report for 13 – 14 please click here
To view a copy of our quarterly report for 21 – 22 please click Quarterly reporting 21 22
To view a copy of our quarterly report for 20 – 21 please click Quarterly reporting 20 21
To view a copy of our quarterly report for 19 – 20 please click Quarterly reporting 19 20
To view a copy of our quarterly report for 18-19 please click Quarterly reporting 18 19
To view a copy of our quarterly report for 17-18 please click here
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